Privacy Policy
We recognise that those who send documents to us under our service categories of “document translation services” , “localisation services” , “scientific editing services” or “academic publication support services” will have queries or even concerns over how their personal or private information is being used and stored. The purpose of this privacy policy is, therefore, to inform service users about the measures that we implement to ensure complete security and confidentiality.
Non-Disclosure Agreements
At PA Localisation Ltd, we address all security concerns of our service users. For this reason, we are more than happy to discuss NDAs (Non-Disclosure Agreements) at your request so that you feel rest assured that your materials are handled appropriately. Such an agreement will exist between the service user and PA Localisation Ltd. Additionally, prior to providing our suppliers with the materials to be translated or localised, they too are to sign an NDA, agreeing to the safeguarding of your information.
What personal data we collect and why we collect it
We will do our best to be as transparent as possible in the ways in which we use your data. We aim to only gather the data that is required to process and complete your request successfully and this may include requesting your full name, email address, contact numbers and billing address. We gather this data as a means to identify you, to provide a catered service for you, to communicate with you regarding the status of your request and to request feedback so that we are able to enhance our services and provide a better customer experience. As a service user, you have the right to information. This means that at any time, you can ask us as to where your data is, why it is being gathered and how it is being used and stored.
Who has access to your personal data
Furthermore, the personal and private information that you share with us will never be distributed elsewhere without proper and full agreement. If any case were to arise whereby, we may need to share your details with a trusted partner, we will directly contact you first via email or phone to ask for consent. PA Localisation Ltd takes full responsibility on ensuring confidentiality. In short, PA Localisation Ltd maintains a focus on ensuring that all who use our services feel confident and comfortable in the ways in which we process requests and handle documents. For more information or clarification concerning our privacy policy, please do not hesitate to contact us at info@palocalisation.co.uk.